You have 30 days from the shipping date to return your Heelscape.com purchase. Simply access your order information in order to request a return.You must return an item within 30 days after receiving an email with shipment confirmation. If you go over 30 days HEELSCAPE reserves the right to deny your return — HQ may reject your request if your item is visibly damaged or not in good condition.
When your refund is approved all packaged must include the following:
To be eligible for a return your item must be unused and in the same condition that you received it with all tags attached. Return Package must be in the original packaging included with original shipment.
Several types of goods are exempt from being returned. We do not accept products that are within the qualifications of swimwear, & intimate under garments. All sales in these products are final sale without the option to return. Only cases of a damaged garment/product would a refund be considered.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
We will supply you with a return label free of charge- it is the customers responsibility to drop the package off at the designated FED EX in their area. As stated above it is the customers responsibility to complete the package drop off in a timely manner- as to not surpass the 30 day timeline.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error including: Packaging from original shipment
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-8 business days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable):
If item is purchased on sale or goes on sale, customer will be refunded what they paid at time of purchase.
Exchanges (if applicable):
We do not accept exchanges at this time. If refund is required customer can use towards new purchase. Please contact us at: email@example.com for any questions or concerns.
You will be responsible for returning your item within the 30 day time frame in order to be eligible for a refund. Shipping costs are covered by HEELSCAPE. If you receive a refund, the refund will be to the original method of payment.
Depending on where you live, the time it may take for your refund to confirm varies.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Alternatively you can track your return order here: