COVID-19 UPDATE

Due to the current conditions of the COVID-19 Pandemic we are currently NOT ACCEPTING ANY RETURNS AT THIS TIME. In respects to our employees and shipping partners OUR returns policy is changed as follows until further notice:

ALL SALES ARE FINAL, NO RETURNS WILL BE ACCEPTED DURING THIS CRITICAL TIME- DUE TO SANITIZATION/SAFETY ISSUES.

 

Returns 
Our returns policy expires after 14 days. During the 14 days return period you have 5 days to notify www.heelscape.com of problem with your shipment. After you have contacted Heelscape: contact@heelscape.com you will be sent a return label for the package your return package must be sent within the 14 days duration period in order to receive full refund. If 5 days have gone by since the arrival of your delivery without notification of problem with item/size, unfortunately we can’t offer you a refund. If refund is approved all packaged must include the following:

To be eligible for a return your item must be unused and in the same condition that you received it with all tags attached. Return Package must be in the original packaging included with original shipment.

Several types of goods are exempt from being returned. We do not accept products that are within the qualifications of swimwear, intimate under garments and footwear. All sales in these products are final sale without the option to return. Only cases of a damaged garment/product would a refund be considered.  

Additional non-returnable items: 
- Gift cards 

To complete your return, we require a receipt or proof of purchase. 
We will supply you with return label free of charge-

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error including: Packaging from original shipment
- Any item that is returned more than 30 days after delivery will not be eligible for refunds at this time.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-8 business days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@heelscape.com. 

Sale items (if applicable) 
If item is purchased on sale or goes on sale, customer will be refunded what they paid at time of purchase. 

Exchanges (if applicable) 
We do not accept exchanges at this time. If refund is required customer can use towards new purchase. Please contact us at: contact@heelscape.com for any questions or concerns.


Shipping 

You will be responsible for returning your item within the 14 day time frame in order to be eligible for a refund. Shipping costs are covered by HEELSCAPE. If you receive a refund, the refund will be to the original method of payment.

Depending on where you live, the time it may take for your refund to confirm varies.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.